Nowadays, everyone knows that integrating you Business Telephony System with your CRM or other customer management software is a big boost for the productivity of any business, but very few business can afford the cost of such a complicated venture.
VoiceMailTel will offer this integration for free to its loyal customers as we feel we can contribute to a business` success beyond offering cost effective telecommunication services.
How can CRM integration improve your work flow and maximize results?
- Reduce costs and time as your employees will have a quicker response time on requests received by phone;
- Reduce the time needed to identify a client;
- Reduce the time needed to call a client;
- Improve your company’s image by using your phone service at maximum of its capacity;
- Use recorded calls as history for previous customer interactions or “call notes”
- Receive real-time information about incoming calls;
These are just a few of the many enhancements our CRM integration will bring to your businesses` work flow, as each CRM has a unique set of features that will be used at their fullest once they are integrated with your Business Phone Service.
Integrating your VoiceMailTel Business Phone System and CRM will also bring a large variety of new features, such as (but not limited to):
- Click-to-call – When the user is navigating trough the CRM modules, he can initiate a call between his extension and other party, without dialing the number on his phone dial pad, just one click to make the call.
- Call Log – Every call can be automatically logged on CRM software and messages stored on the application.
- Confirmation by Voice – You can setup events on the CRM that can generate calls to clients to play relevant info: We have sent you an invoice by email; your order is confirmed and will be processed during the following business day.
- Phone generated reports – When your clients need to know any standard info about their account they can call your report number, authenticate by a PIN code and request a report of type “Summary” and period “Last month”. After the call has ended the client will receive the requested report by email in a couple of seconds, without any human intervention.
Want to get a boost for your business? Give us a call!