Email Faxing: Keeping up with change

email faxing


Fax has changed, not gone away. Try email faxing!

Businesses still communicate with fax documents just as much as they have in the past. What has rapidly changed, though, is how faxes are sent. Business users do not receive paper faxes anymore; instead they get a PDF document in their inbox. Fax machines are now connected to VoIP adapters, VoIP systems and service providers, versus previously using dedicated analog phone lines.

Faxing in the cloud – this is what everyone wants. It, however, must be a complete solution and most importantly, be 100% reliable.

VoIP service providers can often have a hard time keeping up with their business customers that require core fax functionality. Their primary focus is on offering VoIP solutions and making sure they offer their customers the best service at the best price.

Businesses simply want and need two things from their fax service today: virtual fax access for all of their users, and the ability to make their fax machines work reliably.

Offering virtual fax service is not difficult due to the countless options out there today for both VoIP providers and end businesses. What often times becomes more of a challenge is making the business’ fax machine work when connected to the Internet provider, enabling service providers to offer both of these solutions together would be the ideal set up.

Providers offering email faxing to their customer base have improved their reliability issues significantly. This is especially true with inbound faxes, as the faxes are not received directly inside the customer’s business premises by a VoIP connection over the Internet but rather received up in the cloud then transported to the user or business. This not only offers the reliability they expect, it also expands the features for their fax solution such as email faxing.

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