Careers @ VoiceMailTel

VoiceMailTel Inc. is the leading provider of communications services to small businesses and entrepreneurs. We invite highly motivated applicants to join our team as we continue to grow across all functional areas.

Our employees are highly trained and well educated professionals who are dedicated to supporting small businesses succeed in their ventures.

VoiceMailTel is growing, and we’re looking for experienced customer service representatives to assist our customers with sales and technical questions. We offer a competitive salary and the ability to work from home (equipped with VoiceMailTel Virtual PBX).

The ideal candidate:

  • Has several years experience in technical customer support
  • Enjoys telephone interaction with customers
  • Enjoys selling our service to businesses, calling in to inquire
  • Enjoys troubleshooting and solving telephony or PC issues
  • Possesses excellent communication skills
  • Has the discipline to work from home

We are currently seeking candidates to fill positions in the following areas:

We’re always looking for bright, motivated people to join our sales, marketing and customer support departments. Please send resumes to office@voicemailtel.com

Marketing Communications Manager

Description

As a marketing communications manager you will report to the marketing manager and be responsible for planning and executing marketing campaigns to both new and existing customers, with a focus on lead generation, cross-selling and enhancing brand awareness. The Marketing Communications Manager has overall responsibility for creating and developing the marketing initiatives and enhanced product offerings for VoiceMailTel in the North America. The position will be located in Toronto. Primary responsibilities include understanding of market and customer requirements, as well as VoiceMailTel’s strategic objectives, in order to build high-value programs for lead generation, customer satisfaction, partner collaboration, and influence consumers through strategic placement and marketing.

Planning & Execution

Working within a dynamic team you will initiate and deliver campaigns that drive business growth. Using the full marketing communications mix, you will be an excellent project manager, a creative thinker and motivated by delivering against targets. Plan, evaluate and direct activities necessary to meet current and future product launch requirements, like Toll Free numbers, IVR, hosted PBX, VoIP services, etc. You will have experience in online marketing which will include email campaigns, online advertising, website development and analysis of online traffic. You will liaise with various internal teams and agencies to deliver marketing programmes on time and to budget. You will create and implement advertising and PR campaigns that will increase brand awareness and word of mouth referrals. You will be responsible for planning and delivering regular e-newsletters to existing and potential customers. You will be in charge of the marketing budget on a day to day basis.

Communications, Sales & MarketingSupport

  • Coordinate, communicate, and manage product requirements with marketing departments within VoiceMailTel
  • Conduct market research to current and prospective customers and partners on potential for new VoiceMailTel services and required features of these services.
  • Work with internal resources to position product in America, create product and ensure that marketing goals are in line with overall VoiceMailTel direction.

Requirements

  • Must have related experience (3-5 years) in a marketing role, preferably in consumer and telecommunications marketing
  • Experience in our product like Toll free number, IVR, hosted PBX, VoIP services
  • IT lead generation campaign experience (ideal).
  • A solid understanding of how a brand can stimulate business growth.
  • Project management experience.
  • Strong influencing and interpersonal experience.
  • Ability to work collaboratively with sales, professional services, product development.
  • Strong communication skills – both written and oral.
  • High levels of creativity and ability to ‘think outside the box’.

 

Click here to send your CV.

 

Marketing Specialist

Description

The Marketing Manager has overall responsibility for creating and developing the marketing initiatives and enhanced product offerings for VoiceMailTel in the North America. The position will be located in Toronto. Primary responsibilities include understanding of market and customer requirements, as well as VoiceMailTel’s strategic objectives, in order to build high-value programs for lead generation, customer satisfaction, partner collaboration, and influence consumers through strategic placement and marketing. The areas of responsibilities include:

Planning & Execution

  • Plan, evaluate and direct activities necessary to meet current and future product launch requirements, like Toll Free numbers, hosted PBX, VoIP services, etc.
  • Coordinate lead generation online campaigns.
  • Nourish existing user relationships through up sell marketing efforts
  • Communicate new product features to partners
  • Assist the positioning of new strategic products in the local markets and target segments

Communications, Sales & MarketingSupport

  • Coordinate, communicate, and manage product requirements with marketing departments within VoiceMailTel
  • Conduct market research to current and prospective customers and partners on potential for new VoiceMailTel services and required features of these services
  • Understand and communicate external competitive marketing techniques and the impact on VoiceMailTel’s roadmap
  • Create and maintain product competitive matrix; identify competitor strengths & weaknesses and communicate to sales force. Coordinate all product competitor intelligence activities
  • Work with internal resources to position product in America and create product and ensure that marketing goals are in line with overall VoiceMailTel direction

Marketing Performance

  • Develop performance metrics and institute processes to capture and measure lead conversion; product success; report key performance indicators to internal management

Requirements

  • Must have related experience (3-5 years) in a marketing role, preferably in consumer and telecommunications marketing
  • Working knowledge of general business practices
  • Overall familiarity with data processing and software environments
  • Very strong online research skills
  • Must have analytical, quantitative and effective presentation skills
  • Provide weekly project status reports and escalate issues to management as required

Decisions and methods of work performance are conducted within parameters of established procedures, processes, practices and guidelines. All major deviations from instructions require supervisory approval.

 

Click here to send your CV.

 

Lead Web Application Developer

Description

Our company is looking for a Lead Web Application Developer who wants to further their career and knowledge in an expanding, fast paced, innovative and award winning international company.
We are looking for Developers with a working knowledge of Java and PHP with a proven track-record of developing applications for the web. Other essential skills required are HTML and javascript.
We recognize the importance of rewarding good ideas and initiative and we are interested in employees who will take personal responsibility for making our organization a success. This is an excellent opportunity to learn and adapt to new technologies. We invest in your personal and professional growth by providing you with education and training opportunities. Here you are encouraged to engage in intellectual pursuits and you’ll be working with a visible and accessible management team.
We recognize people as our most valuable asset.
Reporting to the IT Manager, the Lead Web Application Developer will assist with the design and development of web-based business applications.
We offer a competitive salary and complete benefits package.

Requirements

  • A minimum of 3 years experience in a similar environment
  • Experience of converting supplied designs into fully functioning HTML websites using PHP, java and javascript.
  • Experience in our product like Toll free number, IVR, hosted PBX, VoIP services
  • College diploma or university degree in the field of computer science, computer/graphic design, or human-computer interaction.
  • Comprehensive experience with structuring, developing, and implementing software applications and interactive corporate Web sites.
  • Project management skills: good planner, well organized and ability to take on small projects independently.
  • Proven analytical and problem-solving abilities
  • Very strong customer service orientation
  • Experience working in a team-oriented, collaborative environment.

Work Conditions

  • Some overtime hours as required
  • Availability for extended overtime
  • Dexterity in operating a computer keyboard, mouse, and handling other computers components.

 

Click here to send your CV.

 

Technical Writer

Description

The Technical Writer’s role is to develop written information about VoiceMailTel organization’s computing systems that help in their development, use, and support. Outputs will include a range of documents to be read by both technical and non-technical personnel across all departments.

Responsibilities

  • Develop documentation project plans and timelines
  • Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media
  • Liaise with department heads and end users to define identify business procedures and establish documentation needs for hardware and software
  • Analyze IT project requirements to determine types of documents needed
  • Collaborate with systems and development staff to collect and interpret technical information
  • Edit written documentation to create unified and consistent support documents
  • Work with printers and graphic artists to plan layout, graphic elements, and formatting of documents. Ensure final documents are usable and of high quality
  • Establish, communicate, and maintain documentation standards, and provide training where required
  • Maintain currency and accuracy of all documentation
  • Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts

Position Requirements

  • University degree in the field of English Language, Communications, or Journalism. A background in technology is desirable
  • Work experience
  • Good technical writing and editing experience, with specific experience in documenting information technology software and systems
  • Knowledge of information gathering, planning, and organizing methods and principles.
  • Experience with desktop publishing tools
  • Strong understanding of document formatting and presentation techniques
  • Exceptional communication skills
  • Superior attention to detail
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to absorb and retain information quickly, specifically complex technical information
  • Ability to analyze target audience and to present ideas in user-friendly language
  • Good understanding of the organization’s goals and objectives
  • Highly self motivated and directed
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Experience working in a team-oriented, collaborative environment

 

Click here to send your CV.

 

User Interface Analyst

Description

The roles of the User Interface Analyst is to prototype, design, and build graphic user interfaces (GUIs) for software development, Web forms, and other applications. This includes capturing user requirements through collaboration with business analysts, leading and participating in testing sessions, and coordinating final implementation of the GUI based on feedback. Use of a variety of Web and software development languages is required.

Responsibilities

  • Conceive and model user interface prototypes based on collected user requirements, test cases, and developmental objectives
  • Design high-level flow diagrams and GUI form charts for use in GUI specifications and architectures
  • Collaborate with business analysts, Web designers, and software developers to ensure prototypes can be efficiently implemented
  • Code, install, and debug user interfaces using appropriate tools or editors
  • Define and develop current GUI style standards, as well as remain knowledgeable about emerging GUI standards and trends
  • Identify, recommend, and prioritize new user interface features and applications in conjunction with end-user requirements or business needs
  • Work with business analysts, Web designers, and software developers to collect and determine user requirements
  • Plan and implement usability tests throughout development lifecycle and analyze results for resolving GUI-design issues
  • Present and conduct reviews of user interface designs with project managers, stakeholders, and other involved parties
  • Establish policies and procedures for following GUI standards design and testing in conjunction with stakeholders
  • Conduct research in support of GUI development efforts
  • Diagnose and troubleshoot problems with proprietary or internally-developed user interfaces
  • Work with database administrator to design, develop, and update databases as they relate to user interface design and functionality
  • Document design, testing, and requirements-gathering processes and procedures
  • Manage and/or provide guidance to junior members of the team

Position Requirements

  • College diploma or university degree in the field of computer science, computer/graphic design, or human-computer interaction
  • Certifications in telecom industry for tool free numbers, voice over IP technology
  • In-depth knowledge of GUI prototyping tools, software design, Web development technologies, and protocols, including [...]
  • Proven experience in human-computer interaction and usability analysis.
  • Thorough understanding of application development methodologies
  • Strong understanding of Internet programming languages
  • Experience with computer graphic and multimedia design
  • Comprehensive experience with structuring, developing, and implementing software applications and interactive corporate Web sites
  • Experience in gathering and analyzing business requirements
  • Project management experience
  • Good understanding of the organization’s goals and objectives
  • Knowledge of applicable data privacy practices and laws
  • Excellent knowledge of English language and technical writing skills
  • Excellent interpersonal and oral communication skills
  • Highly self-motivated and able to work with minimal supervision
  • Ability to conduct research into emerging technologies and programming languages
  • Ability to present ideas in business-friendly and user-friendly language
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Very strong customer service orientation
  • Experience working in a team-oriented, collaborative environment

Work Conditions

  • Some overtime hours as required
  • Availability for extended overtime
  • Dexterity in operating a computer keyboard, mouse, and handling other computer components
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals

 

Click here to send your CV.