If you are not satisfied with your purchase, you may return the product as follows: (a) wireless devices within 15 days from the date of activation with less than 30 minutes of airtime used (see “Cancelling an Order” below for further details), , and (c) all other products within 30 days of purchase. While all orders are checked for accuracy before leaving the warehouse, it is your responsibility to review the contents of your order when received. All returns must be sent back as described in the documentation included with your order, and cannot be returned to any of our retail locations.
A return form will be included with your order for items such as wireless devices and accessories. Full instructions are included on the paper copy of the return form. Fill in the paper copy of the form and return it along with the item in its original packaging, including all accessories, manuals and promotional material (ex. gift cards, coupons, etc). Some orders may have also included bonus/promotional items (ex. accessories). These items MUST also be returned with your order. If these bonus/promotional items are NOT returned, a fee equal to the value of the bonus/promotional item may be charged to your credit card or VoiceMailTel account.
You will receive an e-mail within five business days of us receiving your returned item(s), confirming receipt and the refund made to your credit card or VoiceMailTel account, as applicable. Please note that you are responsible for all return shipping charges when returning your purchase.
If you would like to cancel your service, please call the number on your return form. If you are cancelling your service within 15 days from the date of activation with less than 30 minutes of airtime used, you will only be billed for all charges incurred up to the point of deactivation. If you are cancelling your service more than 15 days from the date of activation or after 30 minutes of usage, then any applicable early cancellation fee may apply.