Virtual Extensions - How it works

WITH VOICEMAILTEL'S VIRTUAL EXTENSIONS, you give callers a seamless calling experience, no matter where you and your staff are located. You look professional.

What are Virtual Extensions?

Virtual Extensions are part of your virtual phone system.
They are extensions that are not physically associated with any phone or hardware.
They are perfectly suited to small businesses because you can customize them to suit all sorts of working arrangements.

How do Virtual Extensions work?

First, your VoiceMailTel Auto-Attendant welcomes callers with a professional recording, prompting them to select an extension.
Auto-attendant messages can be customized to fit your business.

For example, "press 1 for sales, press 2 for customer support, press 3 to talk with a company representative"; or, "press 1 for Bob, press 2 for Maria, press 3 for Mark"; or, "If you know your party's extension please dial it now."

When the caller enters the extension, the call goes to the telephone number you have associated with the extension. It can be your number or an employee’s number; and it can be a home, office, or cellphone number. It can be anywhere, and still appear to be in the same office.
You can also set up extensions to deliver announcements about new offers or give company information.
The extension owner can identify callers through call screening and then answer the call, or route it to another number or extension.
Extension messages can be personalized—and availability scheduled. For example, calls can be scheduled to go to another number or voicemail when the extension owner is on vacation.

Read about our other great features that help businesses grow.

Virtual Phone Service
VoiceMailTel is the most complete virtual phone service available. You get a toll-free number, unlimited incoming calls on local numbers, multiple extensions (each with call forwarding options and voicemail), and mailboxes that you can use to store voice messages