Can I also get a local number with VoiceMailTel?
Yes, we provide Local Numbers, too. We can provide local numbers in more than 90 area codes from all USA and Canada. |
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Can I customize music-on-hold myself?
Yes, it's easy. Just log on your account and you can customize your music-on-hold by yourself without needing our assistance. |
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Can I forward my calls to an international number?
Yes, if one of your employees is traveling outside the borders of your country, you can forward his calls and faxes to the international number and if the person is stationed there permanently, you can assign him or her an extension that callers can dial after dialing your main number-they will be directed to the overseas number. |
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Can I forward my Toll Free number to my cell phone?
Yes, you can. This depends of the plan you chose. For example if you chose the local unlimited plan, you can forward calls at no costs. |
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Can I forward my voicemails to other people?
Yes, you can simply forward them to anyone you like the same way you would forward an email message. You can also forward voicemail that's stored in your online account. |
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Can I get multiple local numbers from different geographical areas?
Yes. You can order as many numbers from as many local area codes as you want. VoiceMailTel provides Local Numbers from over 90 areas across USA and Canada. |
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Can I have custom music-on-hold?
Yes you can use any music you like for on-hold music. You can also have different music on different extensions. You can even create a custom on-hold commercial mixing music with marketing messages for callers to hear while they wait. |
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Can I have different Extensions and Mailboxes?
Yes, VoiceMailTel's service gives you a complete automated system with voice prompts, extensions, menus, and submenus. Best of all, it comes with unlimited minutes between extensions. |
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Can I have different greetings play at different times of the day?
You can schedule your greetings in function of your business hours (during and after business hours). |
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Can I have my VoiceMailTel number forwarded to a different phone during off-hours?
Yes, you can change your forwarding options according to the day of the week and time of the day. |
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Can I hear the voicemail as soon as I'm notified?
Yes. Once you get a notification, just log into your online portal account or open your email and then open the voicemail. |
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Can I make international calls using my Toll Free number?
Yes. You can make calls to anywhere in the world and forward your calls to any international number. |
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Can I record my own greetings?
Yes, you can personalize greetings or use our professionally recorded greetings. |
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Can I request a vanity phone number?
Yes, search for a custom Toll Free number instantly online on our Toll Free / Local Numbers page. Activation takes 15 business days and 30 CAD one-time fee. |
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Can I see who's calling me if I'm on the road?
Yes, you can. The system broadcasts the callers' IDs whenever a call is forwarded to you, so you won't see your company's name or phone number, but the caller's one. |
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Can you help script my voicemail recordings?
Yes, VoiceMailTel can help you out with professional and powerful voicemail scripts and recordings. |
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Do I own the Toll Free number?
Yes, you do. After a number will be assigned to you, you will own it even if you decide to change service providers, but in this case you will have to have the number transferred before canceling the actual account. |
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Do our Toll Free Numbers ever expire?
VoiceMailTel's Toll Free numbers expire only in case you stop paying your bill and you did not transfer your number. |
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How are greetings recorded?
You can create your own greetings or use one of VoiceMailTel's talents like Allison Smith, Rory O'Shea, Michael Pinkus and more.
When you want to record your own greeting you must call your main phone number and access the Features option. |
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How can I check my voice mail?
You can log onto your online account on our portal and set it up so that your voicemails will be stored in your mailbox as audio attachments. From then on you can simply log in and play the files or save them on your computer. You can access your online account from any Web browser.
You can also pick up your voicemail by phone by dialing your numbers and accessing your administrative options. |
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How can I forward calls to an international number?
The forward can be made exactly like you made it for a local number, but you have to specify the country code. |
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How can I get a toll-free number?
You can choose a vanity number or you can get a default number from us. To see if the number you would like to get is available, please access our Toll Free / Local Numbers page. |
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How can I know who called me if I didn't answer?
Thanks to My VoiceMailTel Portal and Voice Mail you will be able to check your messages no-time or you can simply check your VoiceMailTel Call History feature. |
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How can I make calls and check voicemail with my VoiceMailTel account when I'm traveling abroad?
You can use your virtual calling card by dialing your VoiceMailTel number, and then access the voicemail option. You can also have voicemail(s) sent to your email account. |
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How does simultaneous call forwarding work?
You can set up your incoming calls to be forwarded to 3 different phone numbers at the same time. |
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How long are my records of calls stored in my account?
VoiceMailTel offers you a 3 months time limit for calls storage. |
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How long can a greeting be?
A greeting can be as long as 5 minutes, so you will be able to upload an informative and at the same time entertaining greeting. |
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How long can outgoing/incoming messages be?
Outgoing messages have no time restrictions; they can be as long as they want them to be.
Incoming messages (voicemail(s)) can be as long as 5 minutes. |
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How many messages can be stored in my mailbox and for how long?
There's a limit of 500 messages for your mailbox, and VoiceMailTel offers you a 3 months time limit for their storage. |
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How many numbers can I forward calls to?
You can forward your calls to a total of 15 different phone numbers, categorized by priorities. There are 5 priorities with as much as 3 phone numbers each. |
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How many voicemail messages can I receive?
Each extension can handle 500 voicemails for a time limit of 3 months. |
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How will I be notified when I have a message?
The VoiceMailTel service will notify you when new voice messages are received. You can set your message notification options from your online account.
After a message has been left, you can check your mailbox, where you'll find the voice message converted into an audio file that you can easily listen to with an audio player or save it on your PC. |
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Is there a record of mailbox usage and incoming calls?
Yes, our Call History feature allows you to check your records. |
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What can I do to receive faxes?
For receiving faxes you will need to order another local number, different then the one you make or receive calls. |
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What do I do when calls are forwarded to me?
When a call is transferred to you it will be announced or screened. If you do not press any key to answer, the caller will be automatically forwarded to a second number or will be able to leave a message on your voicemail. |
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What is a vanity number?
A Vanity Number is a specific number you choose, to suit your needs the best. |
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What is a Virtual PBX?
A Virtual PBX is an affordable alternative to the high costs of buying and maintaining a hardware-based PBX system, it does not require any new equipment to purchase and maintain. When you sign up with VoiceMailTel, you will get your own Toll Free or local number to use as your main business number. When multiple callers dial your number simultaneously they will be forwarded to extensions and mailboxes. You can transfer callers to different extensions, which can be assigned to employees and departments regardless of their geographical position. With FindMe/FollowMe call forwarding, customers calling your main number will be redirected to your offices/employees. You can redirect calls to different numbers at any time, or have calls automatically routed to different numbers in a fixed order. In addition, you can assign direct dial numbers to individual extensions providing your employees and/or departments with their own numbers.
So if you have a local number in a certain city, your calls can be redirected to an office in another city or area. |
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What is an auto-attendant?
An auto-attendant is an advanced form of interactive voice response technology (IVR) in which callers are routed to appropriate employees and departments using their touch-tone phone, without requiring human interaction. |
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What is Call Analysis?
The Call Analysis feature on your portal account helps you out with a professional and very useful inventory of all your company's incoming and outgoing calls.
Any business owner wants to keep track of its company calls, but that usually takes a lot of time on counting or maybe even more persons employed to do the job. VoiceMailTel's Call Analysis feature does that for you automatically, so you will not miss any more time and your reports will be perfect, with no more errors.
This feature also helps you keep track of your employees outgoing calls, meaning that you'll be able to see who's calling on personal interest or for job purposes, and also see whom of your employees are more productive and who are not. |
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What is the Call Back Feature?
The VoiceMailTel Call Back feature is great for sales representatives, who can easily use the same number even when they are on the field. Calling the main number, they will receive a dialing tone from the main number allowing them to use the same number as the rest of the company. |
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What is the Call Forward feature?
Also known as Find Me/Follow Me. While callers are on hold listening to music, this feature locates you at your home, office or cell phone to deliver you the call. Thanks to the VoiceMailTel Web Interface, you can select certain times of the day and days of the week for taking calls at different numbers. This creates the impression of a single office, regardless of whether you and your employees work from different geographical locations. |
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What is the Call History feature?
VoiceMailTel's Call History feature acts like a personal assistant, following you around all day tracking the calls you've made and received.
As a subscriber, you receive an online account through which you can view all of your incoming and outgoing calls. You can track employee and sales calls, organize your messages and download them for archive-keeping purposes - or export them to Excel sheets for cost analyses. |
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What is the Call Transfer feature?
The VoiceMailTel Call Transfer is a feature that enables you to transfer your incoming calls to another phone number without having to invest in an expensive telephone system. The Call Transfer feature enables you to transfer your incoming calls away from your office so that you are more accessible and your main phone line is available for other incoming business calls. |
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What is the Call Waiting feature?
VoiceMailTel's Call Waiting service allows you to place a call on hold while you answer a second call and alternate between the two. The Call Waiting feature allows you to get through when calling home even when the phone is in use. Furthermore, you'll know that others will be able to reach you when you're on the phone. Avoid busy signals with VoiceMailTel's Call Waiting service. |
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What is the difference between FindMe and FollowMe?
The major difference between FindMe and FollowMe is that FindMe is a multi-number locater service and FollowMe is a single-number call forwarding service. |
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What is the Directory by Name feature?
With the VoiceMailTel Directory by Name feature, your callers will never suspect that you're using a low-cost alternative rather than an expensive Fortune 500 PBX system. With your directory by name, which is a component of your virtual PBX, you will allow your callers to simply dial the first 3 letters of last name to get to the extension they need. Because the directory is auto-generated, the setup time is extremely short.
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What is the Message Notification feature?
The VoiceMailTel Message Notification system allows you to receive messages when you're away from home, on the phone, or online, without an answering machine. You can check your messages whenever it's convenient for you (they're protected by your private password), and you won't have to worry about missing important calls because your phone was in use.
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What is the Virtual Extensions feature?
Give callers automated company and service information through sub-menu extensions. This is particularly practical as a sales and marketing tool.
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What is the Voicemail feature?
Whether you're in an office, working from home, or on the road, you can access your voicemail and get notified of new messages as they arrive. Our Voicemail service allows you to check and receive all your voice messages through a personal computer or touchtone telephone.
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What will the caller hear when placing a call?
The callers will be greeted by your preset call attendant.
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Where are my faxes and voicemail stored?
You can play your voicemails by accessing your VoiceMailTel portal account and also you will receive them on the e-mail if you set up your account this way. You will receive your faxes on email.
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Where can I find a list of available numbers?
Just access our Toll Free / Local Numbers page and try the number you would like.
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Will I be able to check my messages whenever I want?
Yes, you can check your messages whenever it's convenient for you, and you won't have to worry anymore about missing important calls because your phone was in use and you couldn't answer.
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Will I be charged for Message Notification by email?
No, VoiceMailTel's Message Notification by email feature is FREE and it's included in all our packages. |
