Call Queue

Overview “Call Queue”, a VoiceMailTel feature

VoiceMailTel’s Call Queue feature is an excellent tool for great customer service. Give your callers options to get them out of hold, answer your multiple calls in the order they were received. If your callers choose to wait for you, you’ll get prompted at your extension with a beep. If multiple callers are waiting, you can answer them in the order they arrived, or cycle through them to decide which call to take first.

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Call Queue or voicemail* ?

(* see also voicemail feature )

Call Queue is perfect for departments with heavy call traffic
Call Queue is perfect for your Sales or Customer Support departments – never miss a call again. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later.  see also Wikipedia

From the call center’s perspective, Call Queue feature is the answer for multiple calls
With the call queue feature active, the call center is able to answer multiple calls in the order they were received and cycle through them.

Give options to your callers
VoiceMailTel’s Call Queue gives your callers the option to stay on hold or to leave you a voicemail.

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How Call Queue works for your business

VoiceMailTel’s Call Queue feature lets you give your callers the choice of staying on hold or getting out. When they’re placed on hold, your callers get prompted to leave a voicemail, back up to the previous auto attendant or continue to wait on the line.

For sales, customer support or other departments with heavy call traffic, Call Queue ensures that your calls get answered in the order they were received and that callers won’t stay on hold forever.

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FAQ

What is Call Queue?

Call Queue gives your callers the option to get out of hold, and you can answer your multiple calls in the order they were received.

How will I be notified of a new call on queue?

You will get prompted at your extension with a beep every time a new call is on the line.

Can I play promotional messages to a caller in queue?

You can play promotional messages, company info or music on hold to your callers when they are waiting in queue.

Contact us today to find out more about VoiceMailTel’s Call Queue feature.

Read about our other great features that help businesses grow.