Call Analysis - FAQ

How can Call Analysis help my company?
Call Analysis is a new feature of our service that will help your company become more efficient by supplying you with professional and in depth reports of all your incoming and outgoing calls.

Why do I need call reports?
Call reports are helpful for your company to follow your campaigns' results, to update your company's telecommunications resources (adding or cutting out Toll Free or Local Numbers) and even following your departments' efficiency.

How can Call Analysis help my marketing campaigns?
Following its marketing campaigns is a vital point in any company. Our Call Analysis feature will supply you with informative and in depth reports of all your incoming calls and their conversions in orders, that way you will be able to decide if a campaign was successful or not.

How can I analyze my departments' efficiency?
For example if a big amount of your incoming calls end up in queue you will be notified and you will know your company needs more employees in the sales departments to answer orders. As for the Customer Care department, if you get many calls, you will be able to know there is something wrong with your products/services, and if the incoming calls amount is small, that's a sign your products/services are successful and you can count on them.