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VoiceMailTel FAQ .: General Questions

General Questions

article Who do I contact if I have questions about my account?
For account questions you can call us at 866 686 4236, send an e-mail at sales@voicemailtel.com

  7-22-2009    Views: 1084   
article Are Toll Free numbers portable?
Yes, indeed. Portability means that Toll Free subscribers can change carriers without having to...

  7-4-2007    Views: 2956   
article Can I choose my own phone number?
Yes, you can choose any number that is not currently owned by someone else. To search for...

  7-4-2007    Views: 4184   
article Can I have multiple toll free or local numbers?
Yes, you can have multiple Toll Free numbers and local numbers from different areas.

  7-4-2007    Views: 3670   
article Can I have my own commercial for music on hold?
Yes, we can provide you with proffessional voices for your commercial, or you can upload your own...

  7-4-2007    Views: 2712   
article Can I have my Toll Free number ring to multiple phones?
Yes, this is possible.

  7-4-2007    Views: 3567   
article Can I make calls to any phone number in the world?
Yes, you may call any phone number in the world being it a local, a cell phone, a long-distance...

  12-4-2006    Views: 7133   
article Can I select a toll free number?
Yes, numbers that spell a company or person's name are available. To find out if a specific...

  7-4-2007    Views: 2253   
article Can I Take My internet Phone Adapter With me When I Travel?
As long as you have a broadband Internet connection available you can use your VoIP service...

  7-22-2009    Views: 734   
article Can I use my existing phone number?
Yes, at VoiceMailTel we allow number portability so you will be able to use the same phone...

  12-4-2006    Views: 7471   
article Do I need a computer to call?
You can use a VoIP phone or adaptor, and in case you don't have those kind of devices you can use...

  12-4-2006    Views: 5269   
article Do I need to buy a phone or adaptor?
No. You can choose to use our system using just a Soft Phone which can be downloaded for free...

  7-24-2009    Views: 748   
article Does my computer have to be turned on?
If you are using a Soft Phone, your computer needs to be turned on to enable you to make a...

  7-24-2009    Views: 530   
article How can I update my after hours message?
For after hours message you will have to choose between a secondary call attendant which will be...

  11-16-2007    Views: 3959   
article How do I cancel my account?
You have to send an e-mail at sales@voicemailtel.com mentioning that you want to cancel your...

  7-24-2009    Views: 1411   
article How do I stop telemarketers from calling me?
You can easily do it from your online account.

  7-24-2009    Views: 1085   
article How do I view details of my calls?
Just log in to your online account and then go to Section Call Reports. You can sort by...

  7-24-2009    Views: 1372   
article How many calls can I get at one time?
If you choose a Toll Free number you will have unlimited simultaneus calls. If you have a...

  7-4-2007    Views: 5165   
article I will be away for the holiday. Can I suspend my service temporarily?
Yes, you can suspend your service temporarily, but if you want to keep the numbers in your...

  7-22-2009    Views: 470   
article If a company has a Toll Free 800 number, can it be reached also by calling the 888, 877, or 866 equivalents?
No. Toll free prefixes are separate and distinct. Different companies may have the same...

  7-4-2007    Views: 3244   
article If I change long distance plans, can I keep my Toll Free number?
Yes, your Toll Free number will be not affected by the plan changes you will make.

  7-4-2007    Views: 2909   
article Is there a difference between making a local call and a long-distance call?
Technologically speaking, there's no difference. Call charges, however, vary from plan to...

  7-4-2007    Views: 5780   
article Is there any difference between 800, 888, 877, and 866 toll-free services?
There is no difference between the prefixes of the Toll Free Number. They are all billed at...

  7-4-2007    Views: 6283   
article What are some advantages of VoiceMailTel VoIP services?
You receive a big business image at a small business price.You can:

  7-24-2009    Views: 1072   
article What are the cases in which a number can not be transferred to your system?
A porting request can be rejected for address or name mismatch, for non-serviceable or if it's a...

  7-24-2009    Views: 898   
article What are the support hours?
Our live support hours by phone or live chat  are from 9 a.m. to 5 p.m. EST (Eastern standard...

  7-24-2009    Views: 971   
article What does VoiceMailTel offer that my local provider doesn't?
VoiceMailTel's offer is very different than the ones of other phone companies: - savings -...

  12-4-2006    Views: 5266   
article What happens while my number is being transferred?
While your number is being transferred, you can use our system and all its features using your...

  7-24-2009    Views: 898   
article What is a toll free number?
Toll free numbers charge the company or individual receiving the call, not the caller. The toll...

  7-4-2007    Views: 4230   
article What is SIP?
Session Initiation Protocol (SIP) is an emerging standard for Internet-based telephony and is...

  11-16-2007    Views: 2446   
article What is the benefit of getting both local and long distance service from VoiceMailTel?
The great benefit of VoiceMailTel are the savings. This means you can make unlimited local...

  12-4-2006    Views: 9298   
article What is the VoiceMailTel portal?
VoiceMailTel portal shows you the tabs for each operation you want: Extensions, System, My...

  7-19-2007    Views: 2793   
article What is the VoiceMailTel service and how can it help my business?
VoiceMailTel Virtual Phone Service is the most comprehensive and affordable communication...

  7-4-2007    Views: 4138   
article What kind of number can I get?
The available Toll Free area prefixes are 800, 888, 877, and 866. You can choose the exact...

  7-4-2007    Views: 3454   
article What VoiceMailTel wants?
Our key objective is to exceed customer expectations and bring a higher set of quality and...

  7-5-2007    Views: 4163   
article Where do you have the offices?
VoiceMailTel inc. has the following offices:Canada Office:460 Richmond Street West, Suite...

(No rating)  7-27-2010    Views: 84   
article Why do I need a toll free number?
A Toll Free number is an attraction for any client; using it, he won't have to pay for his call...

  7-4-2007    Views: 4575   
article Why Toll Free numbers are not reachable from US payphones?
US payphone by default are blocked, so if they are calling from a payphone, the call will not go...

  11-16-2007    Views: 4190   



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