General Questions .: VoiceMailTel FAQ

Who do I contact if I have questions about my account?
For account questions you can call us at 866 686 4236, send an e-mail at sales@voicemailtel.com

7-22-2009 Views: 1084

Are Toll Free numbers portable?
Yes, indeed. Portability means that Toll Free subscribers can change carriers without having to...

7-4-2007 Views: 2956

Can I choose my own phone number?
Yes, you can choose any number that is not currently owned by someone else. To search for...

7-4-2007 Views: 4184

Can I have multiple toll free or local numbers?
Yes, you can have multiple Toll Free numbers and local numbers from different areas.

7-4-2007 Views: 3670

Can I have my own commercial for music on hold?
Yes, we can provide you with proffessional voices for your commercial, or you can upload your own...

7-4-2007 Views: 2712

Can I have my Toll Free number ring to multiple phones?
Yes, this is possible.

7-4-2007 Views: 3567

Can I make calls to any phone number in the world?
Yes, you may call any phone number in the world being it a local, a cell phone, a long-distance...

12-4-2006 Views: 7133

Can I select a toll free number?
Yes, numbers that spell a company or person's name are available. To find out if a specific...

7-4-2007 Views: 2253

Can I Take My internet Phone Adapter With me When I Travel?
As long as you have a broadband Internet connection available you can use your VoIP service...

7-22-2009 Views: 734

Can I use my existing phone number?
Yes, at VoiceMailTel we allow number portability so you will be able to use the same phone...

12-4-2006 Views: 7471

Do I need a computer to call?
You can use a VoIP phone or adaptor, and in case you don't have those kind of devices you can use...

12-4-2006 Views: 5269

Do I need to buy a phone or adaptor?
No. You can choose to use our system using just a Soft Phone which can be downloaded for free...

7-24-2009 Views: 748

Does my computer have to be turned on?
If you are using a Soft Phone, your computer needs to be turned on to enable you to make a...

7-24-2009 Views: 530

How can I update my after hours message?
For after hours message you will have to choose between a secondary call attendant which will be...

11-16-2007 Views: 3959

How do I cancel my account?
You have to send an e-mail at sales@voicemailtel.com mentioning that you want to cancel your...

7-24-2009 Views: 1411

How do I stop telemarketers from calling me?
You can easily do it from your online account.

7-24-2009 Views: 1085

How do I view details of my calls?
Just log in to your online account and then go to Section Call Reports. You can sort by...

7-24-2009 Views: 1372

How many calls can I get at one time?
If you choose a Toll Free number you will have unlimited simultaneus calls. If you have a...

7-4-2007 Views: 5165

I will be away for the holiday. Can I suspend my service temporarily?
Yes, you can suspend your service temporarily, but if you want to keep the numbers in your...

7-22-2009 Views: 470

If a company has a Toll Free 800 number, can it be reached also by calling the 888, 877, or 866 equivalents?
No. Toll free prefixes are separate and distinct. Different companies may have the same...

7-4-2007 Views: 3244

If I change long distance plans, can I keep my Toll Free number?
Yes, your Toll Free number will be not affected by the plan changes you will make.

7-4-2007 Views: 2909

Is there a difference between making a local call and a long-distance call?
Technologically speaking, there's no difference. Call charges, however, vary from plan to...

7-4-2007 Views: 5780

Is there any difference between 800, 888, 877, and 866 toll-free services?
There is no difference between the prefixes of the Toll Free Number. They are all billed at...

7-4-2007 Views: 6283

What are some advantages of VoiceMailTel VoIP services?
You receive a big business image at a small business price.You can:

7-24-2009 Views: 1072

What are the cases in which a number can not be transferred to your system?
A porting request can be rejected for address or name mismatch, for non-serviceable or if it's a...

7-24-2009 Views: 898

What are the support hours?
Our live support hours by phone or live chat are from 9 a.m. to 5 p.m. EST (Eastern standard...

7-24-2009 Views: 971

What does VoiceMailTel offer that my local provider doesn't?
VoiceMailTel's offer is very different than the ones of other phone companies: - savings -...

12-4-2006 Views: 5266

What happens while my number is being transferred?
While your number is being transferred, you can use our system and all its features using your...

7-24-2009 Views: 898

What is a toll free number?
Toll free numbers charge the company or individual receiving the call, not the caller. The toll...

7-4-2007 Views: 4230

What is SIP?
Session Initiation Protocol (SIP) is an emerging standard for Internet-based telephony and is...

11-16-2007 Views: 2446

What is the benefit of getting both local and long distance service from VoiceMailTel?
The great benefit of VoiceMailTel are the savings. This means you can make unlimited local...

12-4-2006 Views: 9298

What is the VoiceMailTel portal?
VoiceMailTel portalÂ shows you the tabs for each operation you want: Extensions, System, My...

7-19-2007 Views: 2793

What is the VoiceMailTel service and how can it help my business?
VoiceMailTel Virtual Phone Service is the most comprehensive and affordable communication...

7-4-2007 Views: 4138

What kind of number can I get?
The available Toll Free area prefixes are 800, 888, 877, and 866. You can choose the exact...

7-4-2007 Views: 3454

What VoiceMailTel wants?
Our key objective is to exceed customer expectations and bring a higher set of quality and...

7-5-2007 Views: 4163

Where do you have the offices?
VoiceMailTel inc. has the following offices:Canada Office:460 Richmond Street West, Suite...
(No rating) 7-27-2010 Views: 84

Why do I need a toll free number?
A Toll Free number is an attraction for any client; using it, he won't have to pay for his call...

7-4-2007 Views: 4575

Why Toll Free numbers are not reachable from US payphones?
US payphone by default are blocked, so if they are calling from a payphone, the call will not go...

11-16-2007 Views: 4190