Is Cloud Telephony Future of Business Communication?
Today, in the era of plug-n-play, no one likes to have clumsy PBX machine that asks for operator. Cloud telephony solution has transcended the barrier of space and time. Now you can establish offices at far off places based on the demand of your business and customers and manage business operations with cloud-enabled PBX Business Phone System that keeps everyone glued.
VoIP phone system has been helping business and with the help of cloud hosting PBX IP phone system, entrepreneurs can cut down the cost of communication as no physical or tangible hardware investment is needed. So, let’s look at the major difference that has made them unprecedented.
Traditional PBX vs. Cloud Telephony Based PBX
With cloud telephony in place, you are not asked to make any colossal investment. Just choose the features that you need and pay for the service based that consumption level. If it goes down, pay less, and if goes up, pay more. As the payment is done in monthly or annual subscription mode, you have nothing to worry in terms of investment. Business scalability that used to come with increase in business prospect and customer base would also not be an expensive affair. Scalability is affordable.
Forges Better Customer Relation
Business Phone Service based on Cloud technology (cloud telephony) is highly responsive. The service also remains available to the end users when they want and where they want. Thus, staffs and departments can have real time access to business critical information that they need to increase customer acquisition and improve customer experience. It facilities a friendly platform to manage volume of calls required to keep different departments operational. Availability of affordable cloud-based contact center services have inspired businesses to set up their own call centers or contact centers to help their customers.
Business Management with CRM Integration
Today’s cloud phone services can easy sync with on-premise or cloud-based CRM solution. Thus, businesses can efficiently serve to their callers. They don’t have to think of acquiring different hardware or software tools to route calls, forward calls, queue them further to ensure speedy resolution. Agents can get right information at the right time. So, as a small business, you will never look to lose a single customer. Integration and deployment services are available with most leading vendors.
VoiceMailTel will offer this integration for free to its loyal customers as we feel we can contribute to a business` success beyond offering cost effective telecommunication services.
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